Hi, I'm
Satinder Singh
Technical Support Analyst
8+
Years Of Experience
15+
Projects Completed
2+
Certifications
My Core Strengths
Bridging IT Support & Enterprise Project Reliability
Operating Systems Management
Administered Windows & Linux servers, DNS, DHCP, and Group Policy, ensuring smooth operations and secure enterprise environments.
Ticketing & Incident Resolution
Delivered solutions through ServiceNow, Jira, and Remedy, improving SLA adherence, resolution accuracy, and reducing downtime.
Networking & System Deployment
Configured LAN, WAN, VPNs, and automated deployments with SCCM/Intune, strengthening enterprise connectivity and compliance.
Why Choose Me
My Experience Area
Experience
Wipro Ltd.
Support Associate
May 2014 – Dec 2015
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Supported UK broadband/telecom clients with 18% faster resolution times.
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Mentored junior associates, raising team throughput by 20%.
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Reduced repeat tickets by 15% through optimized troubleshooting.
HCL Technologies Ltd.
SCCM Engineer / Support Specialist
Sep 2018 – Dec 2022
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Managed infrastructure for 100K+ devices, deploying updates and ensuring compliance.
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Automated deployments with SCCM, reducing manual errors by 22%.
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Maintained SLA adherence of 97% and reduced downtime by 10%.
Dell International Services Ltd.
Support Associate
Feb 2016 – Mar 2017
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Delivered technical support for USA clients, achieving 25% better first-call resolution.
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Diagnosed devices remotely, reducing resolution time by 20%.
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Maintained 96% quality score across client systems.
DEGREE
EDUCATION
Applied Network Infrastructure and System Administration
May 2023 – Aug 2024
Bachelor of Computer Applications
Jun 2016 – Aug 2019
Clients Are Satisfied For Our Work, View Feedback
Reliable & Efficient IT Support
John D.
Project Lead, HCL Technologies
Strong Troubleshooting Expertise
Priya K.
Team Manager, Dell Services