SLA Compliance Improvement Project
2019 – 2021
Designed monitoring policies and workflows in ServiceNow, achieving 97% SLA compliance and reducing incident reoccurrence by 15%.
Skills Used
ServiceNow, Jira, Reporting Tools
Designed monitoring policies and workflows in ServiceNow, achieving 97% SLA compliance and reducing incident reoccurrence by 15%.
ServiceNow, Jira, Reporting Tools